Customer Support Technician
Please send all applications to careers@teamtalkit.com
Job title
Customer Support Technician
Company for this job
TalkTV
Number of openings
1
Country and language
United States
English
Location
Gainesville, TX 76240
Job type
Full-time
Expected hours per week
40
Weekly day range
Monday to Friday
Weekends as needed
Shift
Day shift
8 hour shift
Pay
$14.00 - $17.00 per hour
Experience level
2+ years
Work setting
Call center
Office
Benefits
Paid time off
Flexible schedule
On-the-job training
About us
TalkTV is a small business in Gainesville, TX.
Our work environment includes:
Modern office setting
Safe work environment
On-the-job training
Relaxed atmosphere
Growth opportunities
**I.T. Customer Support Technician**
**Duties:**
- 1 to 3 years of I.T. Experience, Provide exceptional customer service and support to clients via phone, email, chat, & onsite visits
- Assist customers with product information, troubleshooting, and issue resolution
- Upsell products and services to maximize customer satisfaction and company revenue
- Perform data entry tasks to update customer records and maintain accurate information
- Communicate effectively with customers to ensure a positive experience
- Collaborate with cross-functional teams to address customer needs and resolve complex issues
- Conduct outbound calls to follow up on customer inquiries or provide updates
**Skills:**
- Excellent phone etiquette and strong verbal communication skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry with high accuracy and attention to detail
- Sales-oriented mindset with the ability to upsell products or services
- Experience in outbound calling is preferred
We offer competitive compensation, and opportunities for career growth. Join our dynamic team of Customer Support Technicians today!
Note: Please do not include any contact information such as email or phone number in the job description.- Analyze customer inquiries and provide accurate and timely responses
Provide exceptional customer service and support to clients via phone, email, chat, & onsite visits
Key qualifications
Must Have: 2+ years I.T. Experience, Data entry, Phone etiquette, Outbound calling